Assigned GOHSEP Staff Communication

If you are able to log in to LouisianaPA.com, you can find your assigned GOHSEP representatives by:

1. Log in
2. Click on the account name under Open Grants (example: "Hurricane Katrina")
3. Click "Contacts" in left menu
4. Click "State" under "Contacts". Each GOHSEP contact that is assigned to your organization will be listed here.

General Department Communication

If you do not have access to your account or need to identify a specific GOHSEP representative not listed in LouisianaPA.com, contact:

• LouisianaPA.com: la.pa@la.gov
• Request for Public Assistance: rpa.help@la.gov
• Grants Management: lapa.grantsmanagement@la.gov
• Closeout: pacloseout@la.gov
• Debris: debris.help@la.gov
• Progressive Applicant Resolution Team (PART): lapa.part@la.gov
• Insurance: lapainsurance@la.gov
• Legal: gohseplegal@la.gov

The "MOU" can be found under Accounts and then the Funding Agreement section in your account. You must have an active account to access the document.

You can learn by following the directions here Electronic Signature Instructions.

To view training videos, click here. If you need additional help, contact your assigned Disaster Recovery Specialist or State Applicant Liaison.

You can either search for "EPS" in the box above, or you can find EPS information in the PA Toolbox tab.

You can either search for "RRF" or "summary" in the box above, OR click on the Forms & Materials tab and look under Frequently Requested Forms.

You can search in the box above for cost analysis, or click on Forms & Materials tab and view the 2015 Cost Analysis Checklist document under Outreach Materials.

Navigate to the home page and click the Forgot Login link. You will be prompted to enter your email address and then answer the security questions. If you have not set your security questions,send an email to la.pa@la.gov with your LouisianaPA username and the associated email address. Be sure to copy your assigned Disaster Recovery Specialist and State Applicant Liaison, if known.

In the body of your email, note that your account is currently locked and request that it be unlocked. Your account will then be added to the queue to have your password reset.

Request New Contact (Not Logged In)

This will create a new account for a user who does not already have one.

1. Click on the "Register" button located on the Home Screen next to the "Sign In" button.
2. The Register for Access form should appear.
3. Complete all required fields (red fields).
4. For Request Type select "New User Requesting Access."
5. Make sure to select all grants that you should have access to. You can use the "Ctrl" button to choose more than one.
6. Make sure to select a position type and that you have entered an email address that was/is not assigned to another individual.
7. Click on the "Register" button to submit for processing.
8. The request will be routed to the Authorized, Primary or Alternate agent for approval. Please allow 3 business days for processing.

Request New Contact (While Logged In)

This will create a new account for a user who does not already have one.

1. Click on the "Help" button icon located on the far right of the Main Menu bar of the page.
2. When the window opens, click on the "Open a Support Ticket" button.
3. Select the "Request Additional Access," a warning box will pop up and state "Warning! To request access for a different Applicant Organization or and Internal User (ex. GOHSEP, FEMA etc.), please complete and submit an Access Request Form."
4. Click the link Access Request Form.
5. The Register for Access form should appear. Follow the directions above for "Request New Contact (Not Logged In)."
6. The request will be routed to the Authorized, Primary or Alternate agent for approval. Please allow 3 business days for processing.

Existing Contact (User) Needing Additional or Modified Access

This allows an existing user to request access to a new applicant or update their current access by adding new grants or changing their position.

1. Click on the "Register" button located on the Home Screen next to the "Sign In" button (Make sure you are not logged in).
2. The Register for Access form should appear.
3. On Request Type select "Existing User Requesting Additional Access."
4. In the Applicant Organization list choose the applicant you need to gain access to.
5. Select the information that you need added to your existing account. Make sure to select all grants that you should have access to. Please make any notes that are needed in the "Reason for Requested Access" box.
6. Click on the "Register" button to submit for processing.
7. The request will be routed to the Authorized, Primary or Alternate agent for approval. Please allow 3 business days for processing.

Remove Contact

This allows you to remove a user from an account.

1. Log in.
2. Click on the "Help" button icon located on the far right of the Main Menu bar of the page.
3. When the window opens, click on the "Open a Support Ticket" button.
4. Click "Applicant Data Update Request" for applicant users.
5. Select "Remove Contact" under Change Type.
6. Complete the Support Ticket form.
7. Click on the "Advance button" to submit the ticket for processing.
8. If the form is submitted by the Authorized, Primary or Alternate it will be processed. If submitted by someone other than the listed it will be routed to those individuals for approval. Please allow 3 business days for processing.

How to Update Applicant Information (Mailing Address, etc.)

This allows you to update general information on your account.

1. Log in.
2. Click on the "Help" button icon located on the far right of the Main Menu bar of the page.
3. When the window opens, click on the "Open a Support Ticket" button.
4. Select the "Applicant Data Update Request," then complete the form.
5. Click on the "Advance" button to submit the ticket for processing.
6. If the form is submitted by the Authorized, Primary or Alternate it will be processed. If submitted by someone other than the listed it will be routed to those individuals for approval. Please allow 3 business days for processing.

If the contacts in the system are not current, we will email a Designation of Agent (DOA) Form in order to update the contacts in the system. For newly declared disasters, DOA?s will be routed through the workflow in LouisianaPA.com.

Request New Contact

This will create a new account for a user who does not already have one.

1. Click on the "Register" button located on the Home Screen next to the "Sign In" button.
2. The Register for Access form should appear.
3. Select ?I am representing Louisiana GOHSEP or FEMA? as the option under Please select your user type.
4. Complete all required fields (red fields).
5. Make sure to select a Permissio Level
6. State your Reason for Requested Access and any additional information.
7. Click on the "Register" button to submit for processing.
8. The request will be routed to the authority for the permission being requested. Please allow 3 business days for processing.

Existing Contact (User) Needing Additional or Modified Access

This allows an existing user to request access to add additional permissions to their account.

1. Click on the "Register" button located on the Home Screen next to the "Sign In" button.
2. The Register for Access form should appear.
3. On Request Type select "Existing User Requesting Additional Access."
4. Select ?I am representing Louisiana GOHSEP or FEMA? as the option under Please select your user type.
5. Complete all required fields (red fields).
6. Make sure to select a Permission Level.
7. State your Reason for Requested Access and any additional information.
8. Click on the "Register" button to submit for processing.
9. The request will be routed for approval to the authority for the permission being requested. Please allow 3 business days for processing.

Remove Contact

This allows you to remove a user from an account.

1. Log in.
2. Click on the "Help" button icon located on the far right of the Main Menu bar of the page.
3. When the window opens, click on the "Open a Support Ticket" button.
4. Click ?Remove Internal Contact.?
5. Complete the Support Ticket form.
6. Click on the "Advance button" to submit the ticket for processing.
7. The request should be submitted by the respective section of the individual being removed. Please allow 3 business days for processing.

There are many other grant programs in the State of Louisiana. For eligible entities, information can be found at GOHSEP's main website, gohsep.la.gov.

Yes, FEMA offers a large variety of questions and answers about the program available at the FEMA Public Assistance Frequently Asked Questions page.